Delivery & Payment

Delivery

Shawls that have already been hand made will be shipped once payment has been received.

"I received the shawl today. Thank you for your prompt posting of the package" - Carol

All available stock is noted on the product page. We provide standard FREE shipping worldwide to:

• Australia
• New Zealand
• and more

Additional shipping options include:

• Australia - Express Post $15.95
• New Zealand - Express Post $30.00

If we haven't shipping to your country before you may be eligible for FREE shipping, simply submit your order and we'll contact you to confirm.

Payment Methods

Pay by credit card from anywhere in the world by using the "Paypal" payment option. You don't need a "PayPal" account to pay by credit card.

Packaging

All shawls and blankets arrive in a beautiful gift packaging ready to be given to someone you love, or as a gift to you!

Returns & Refunds

If you are in anyway unhappy with your purchase we will cheerfully exchange the item/s provided or offer a credit note valid for 6 months. We do not offer refunds.

Contact regarding return of items must be made 14 days of receipt. No exchange or credit note can be given after 14 days for change of mind or if you have made a wrong decision. The product(s) must be as new, therefore unused, unworn, unwashed, undamaged, unsoiled and in their original packaging and/or tags attached.

Please email felicity@crochetshawls.com.au with Your Name, Invoice/Order Number, Reason for Return and Request for replacement, exchange or credit note. You will then contacted and supplied with further details on returning your product(s)

Please note: Postage/shipping and handling of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without original packaging and/or tags attached. These items will be returned to the customer with the customer responsible for any return shipping costs. It is suggested that you send your return package by receipted post or express post, as Dianne cannot be held responsible for any product lost/damaged in transit. If you choose to send your parcel regular mail and it is lost no exchange or credit will be given. If exchanging the item you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay for the difference. We charge the standard shipping charge when replacing goods (unless faulty, please read below).